Return Policy
When are ‘Returns’ not possible
There are a few certain scenarios where it is difficult for us to support return.
Product is used, damaged, or is not in the same condition as you received it.
Any consumable item which has been used or installed.
Anything missing from the package you"ve received including price tags, labels, original packing, freebies and accessories.
I received a defective/damaged item, can I get a refund
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
I received a wrong item, how can I return it
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund .
I have changed my mind; can I return what I have bought
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind
The item is not on under any of the cases on the first section.
How long does it take the courier to collect the returned items
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
Can I return my item after 15 days
No
How can I receive a refund if I paid by Credit Card
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process.
I paid through Cash on Delivery, how will I receive a refund for my item
If you have paid through Cash on Delivery (COD), the money would be refunded in the form of bank transfer to your personal bank account. For security purposes, transfer will take place after contacting the client and make sure of the identaty
Can I Replace or Exchange an item rather than a refund
At the moment, GH Helmi does not offer replacement or exchange of an item.
Can I return an item through my courier company or personally drop it anywhere
yes.
Who pays for the shipping charges when I return an item
You can return an item for free within 15 days from delivery date, were GH Helmi will covers all the shipping charges
We are here to help, if you have any more questions, feel free to contact us at: [email protected]